Booking & Payments

$200 per person deposit is required at the time of booking.

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• We accept MC/VISA/Discover and ACH
• We also offer FLEXPAY‍

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• All reservations are non-refundable and non-transferable, unless you have a travel insurance policy in place.
• All cancellation requests must be submitted by completing this form or emailing Captain Support.

All payments must be paid in full by November 1st, 2026

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Name changes

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Name Change Request Form - Groove Cruise:
Please complete this form accurately to initiate a formal name correction or change for an existing booking or guest profile.
The guest who places a reservation for a stateroom on board the Groove Cruise Miami will be considered that stateroom's "Lead Guest" and is the "owner" of the reservation. The Lead Guest is therefore solely responsible for initiating or authorizing changes to the reservation, and must agree in writing to any changes made to the reservation.

Name Change Request Form - Groove Cruise

Guest additions

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Add Guest to Existing Reservation
Please provide the details for the new guest being added to the existing booking.
** Please submit a separate form for each additional guest.
(An updated confirmation email and payment instructions will be sent once the request has been completed)

Add Guest to Existing Reservation

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There are three payment plan options available for Groove Cruise Miami:

• Pay in Full – Pay the total balance at the time of booking.
• Monthly Payment Plan – Pay the required deposit and make scheduled monthly payments.
• 50/50 Payment Plan – Pay the required deposit, followed by two larger installment payments.

Your reservation date will determine the deposit amount due at booking, as well as your remaining payment schedule and due dates.

• Presale deposits have a refundable period and that information is stated in your booking confirmation
• Stateroom reservations are non-refundable, per our terms and conditions.
• If a refund has been processed, please allow 7–10 business days for the funds to be reflected in your account.

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• Because of the nature and uniqueness of this event, we have strict cancellation policies.   Groove Cruise Miami and Whet Travel highly recommend the purchase of travel insurance to protect you against financial loss due non-refundable costs and fees due to unexpected cancellations and travel emergencies.
• For a complete list of covered reasons, please contact Travel Guard directly at 800-826-4919, or click here: Travel Guard Travel Insurance.
• Travel insurance also protects you against emergencies while traveling, such as trip interruption, trip delay, missed/canceled flights, lost or stolen baggage/personal items, illness/injury and much more.  Groove Cruise Miami, Whet Travel and Travel Guard also offer an additional Cancel for Any Reason policy that must be purchased with your initial payment or deposit. If you have to cancel for a non-covered reason, the Cancel for Any Reason option will reimburse you 50% of your non-refundable costs (covered reasons only will receive a 100% refund, as determined by the travel insurance company).
• In the event of cancellation, you must first contact Whet Travel in writing by sending an completing this form. Then you must contact Travel Guard directly to submit a claim and request a refund.

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