faqs

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE!

There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance!

If the cruise is canceled by us, you will be entitled to receive an alternative sailing. Any future cruise credit will expire in one year from the date received. If you need to make any other arrangements for your credit, please contact Captain Support and they will review your reservation and requests on a case by case basis.

Cancellation policy for 2027 Groove Cruise Miami BFM/Pre-Sale Deposits Only: If you placed a BFM or Presale Deposit, they are fully refundable until December 18th, 2026. If you need to cancel for any reason prior to that date, email CaptainSupport@WhetTravel.com, and we will refund your deposit in full. Cancellation requests received on December 19th, 2026  or later will be non-refundable.

Canceling your Groove Cruise booking: All cancellation requests must be submitted in writing. Please email CaptainSupport@WhetTravel.com to cancel your reservations.

Yes! Groove Cruise is non-refundable, regardless of the reason for cancellation. We highly recommend the purchase of Travel Guard Travel Insurance to protect you against financial loss due non-refundable costs and fees due to unexpected cancellations and travel emergencies.

For your convenience, you will be presented with your Travel Insurance options after you’ve booked your cabin.

Travel insurance also protects you against emergencies during travel, such as trip interruption, trip delay, missed/canceled flights, lost or stolen baggage/personal items, illness/injury and much more.

For a complete list of covered reasons, please contact Travel Guard directly at 1-866-375-2546.We also offer an optional Cancel for Any Reason policy that must be purchased within 14 days of your initial payment or deposit.

If you have to cancel for a non-covered reason, the Cancel for Any Reason option will reimburse you 50% of your non-refundable costs; covered reasons will receive a 100% refund.
Travel Guard will determine the amount of your refund based on the documentation you provide to them.

In the event of cancellation, you must first contact Whet Travel in writing by sending an email to CaptainSupport@WhetTravel.com. Then, you must contact Travel Guard directly to submit a claim and request a refund.To review our policy benefits, please click here: Travel Guard Travel Insurance.

‍For questions and to purchase travel insurance, please call Whet Travel at 877-GET-WHET (438-9438) or email CaptainSupport@WhetTravel.com

Our Terms and Conditions that each guest signs when booking their reservation states – ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE.
There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance! If the cruise is canceled by us, you will be entitled to receive an alternative sailing.

Please note, we do not get refunds from the cruise line, or any vendor we are working with and will continue to plan the next event so it is the best event possible.

PASSPORT & LEGAL DOCUMENTATION

Groove Cruise Miami, Royal Caribbean Cruise Line, and Whet Travel LLC strongly recommend that all of our guests travel with a passport (valid for at least six months beyond the completion of travel). Having a valid passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation, or to fly back to the U.S. should you need to disembark the ship mid-cruise for any reason. APPLY FOR YOUR PASSPORT TODAY! The Western Hemisphere Travel Initiative (WHTI) stipulates the following information with regards to closed-loop cruises, which are sailings that originate and terminate in the same U.S. Port.

Please note that this information could change at any time without notice.U.S.

Citizens (including children) taking closed-loop cruises will be able to enter or depart the country with either a valid U.S. Passport - or - Proof of citizenship, such as an original or certified copy of his or her birth certificate (or a Consular report of Birth Abroad, or a Certificate of Naturalization), along with government issued photo identification, such as a State issued driver’s license.

Other acceptable forms of identification include: U.S. Passport Cards· Enhanced Driver's Licenses· Trusted Traveler Cards (NEXUS, SENTRI, or FAST)· Military Identification Cards (for members of the U.S. armed forces on official orders)· U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)·Please note: Baptismal papers and hospital certificates of birth are not acceptable.

Voter registration cards or Social Security cards are not considered proof of citizenship.

For more information, a complete list of WHTI-compliant documents or to obtain a passport application, visit https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative or Travel.State.Gov U.S.

Alien Residents need a valid Alien Resident Card. Non-U.S. Citizens: You will need a valid passport and, in some cases, a visa.

If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or “Green Card”) and any other documentation the countries on your itinerary require due to your alien status.

If you are not a U.S. Citizen, please contact U.S.

Immigrations at 1-800-375-5283 to be sure your identification will be satisfactory for both entry into the U.S., and for the cruise.

Citizens from the Visa Waiver Program countries will require a machine-readable passport valid for the duration of their voyage.
For more information or to obtain a passport application, visit www.travel.state.gov.

All guests must present the required documentation at embarkation.

Guests without the required documentation will be denied boarding and no refund will be issued.

Please understand that Royal Caribbean will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.

REAL ID ACT: Starting in 2018, travelers from several states may not be able to use their driver’s licenses as ID to board domestic flights. Therefore, Whet Travel strongly recommends that those travelers carry a passport and use it at TSA security checkpoints.To check your state's status, and for more information, check here: https://www.tsa.gov/sites/default/files/resources/realid_factsheet.pdf

Whet Travel GCMIAMI LLC and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements.

Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call.Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.

It is YOUR responsibility to make sure you have the proper documents to board the ship.

Whet Travel GCMIAMI LLC and Groove Cruise Miami are not responsible for denied boarding due to insufficient documents.

Boarding passes and check-in details are usually sent by the cruise line or become available in their app a few weeks before sailing.

Guests typically choose an embarkation window during online check-in. Aim to arrive within your assigned time for the fastest boarding.

Drink prices vary, but cocktails, beers, and premium beverages are similar to most major cruise lines. Many guests choose to purchase one of the many unlimited beverage packages options.

Yes, onboard Wi-Fi is available for purchase through the cruise line, with different speed and data level options.

Yes. Bring some friends and you can sail for free! Click Here to sign up as an Ambassador.

Interested in performing as a DJ, dancer, or creative on Groove Cruise? Visit our sign-ups page to apply.

Yes! Groove Cruise often collaborates with creatives and hosts. Please fill out the form here.

Whet Travel and Groove Cruise are committed to accessibility. If you have special needs related to booking or your cruise experience, you can email CaptainSupport@WhetTravel.com or call their support line (877-438-9438).

Yes! Royal Caribbean makes every effort to support a wide range of dietary requirements for Groove Cruise guests.

They can accommodate needs such as food allergies, gluten-free, kosher, low-fat, and low-sodium diets.

Vegetarian options are available daily in both the Main Dining Room and Windjammer Café, no special request needed.

Lactose-free/soy milk, Ensure, and kosher meals are available at no additional cost. To ensure availability, please submit your request to Royal Caribbean at least 45 days before sailing through their Guest Special Needs Form.

‍Vegan menus can be requested in the Main Dining Room once onboard.

If a request is made within 45 days of sailing Royal Caribbean will do their best to accommodate based on onboard availability.

For more information, please visit the Royal Caribbean website.

If you need medical care during Groove Cruise, whether at the ship’s medical center or at a medical facility in a foreign port, any related expenses are typically your responsibility. Most standard health insurance plans do not cover medical treatment outside your home country, so it’s important to verify your coverage before traveling.
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To help protect yourself against unexpected medical costs, we strongly recommend purchasing travel insurance. Groove Cruise partners with Travel Guard, which offers coverage options for emergency medical treatment, evacuation, and more. For your convenience, you will be presented with your Travel Insurance options after you’ve booked your cabin.
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For questions, or full coverage details, you can contact Travel Guard at 1-866-375-2546.

‍Groove Cruise 2027 sails January 21–25, 2027, departing from Miami, Florida aboard Royal Caribbean’s newly renovated Allure of the Seas.

The 2027 sailing visits the brand-new Royal Beach Club on Paradise Island, where Captains will enjoy an all-day destination party featuring beachside DJ sets, dancing, relaxation areas, and the world’s largest swim-up bar.

Details on included amenities are still being finalized. What we can confirm now is that Captains will have access to our exclusive all-day destination party with music, beach areas, and incredible vibes curated by Groove Cruise.

This is the most updated Groove Cruise ship ever, offering the largest number of venues, most diverse entertainment spaces, 11+ stages, upgraded cabins, new bars and restaurants, and expanded pool deck experiences.

Captains can expect 96 hours of nonstop music, themed parties, artist-hosted experiences, world-class production, mental health panels, and transformative community programming across the entire ship.

Expect high-energy daytime DJ sets, dancing on the sand, interactive activations, premium beach vibes, and exclusive Groove Cruise programming curated for the Royal Beach Club environment.

Yes! Groove Cruise Miami 2026 is already sold out, and demand for 2027 is extremely high. Signing up for the priority presale is the best way to secure your cabin.

Absolutely! Daily themes are a huge part of the Groove Cruise tradition. Guests are encouraged to dress up, get creative, and participate in the immersive theme parties throughout the sailing.