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faqs
FAQS

CRUISE WITH CONFIDENCE POLICY, CANCEL FOR ANY REASON PROTECTION AND BEST PRICE GUARANTEE

To ease concerns of this unique time in the travel and events industries due to the COVID-19 pandemic, we at Whet Travel have created a Cruise with Confidence policy to protect those who book. Meaning, if our sailing is postponed or canceled:

There is also ‘Cancel for Any Reason’ Travel insurance via Travel Guard which is also available (for most states) for additional protection. If you are concerned about a personal or family emergency, a work situation that may arise or a concern if a pet is sick (literally any reason), you can get the majority of your money back prior to sailing. Certain stipulations apply. If you need assistance or have any questions, please email us at CaptainSupport@WhetTravel.com.

We have also created a Best Price Guarantee, ensuring:

TRAVEL GUARD

On March 11, 2020, the World Health Organization (WHO) declared Coronavirus (COVID-19) a pandemic. Therefore, any losses for trip cancellation, trip interruption and/or trip delay caused by or resulting from quarantine due to COVID-19 is not considered “Unforeseen” and will not be covered under the terms and conditions of this insurance policy.

However, this does not affect any Medical Benefits available under the insurance policy. If you contract COVID-19 prior to departure, you would be covered for Trip Cancellation, if you have a confirmed and documented diagnosis and/or you are medically unable to travel at the time of departure due to COVID-19. If you contract COVID-19 while on a covered trip, you would be covered for Medical Expense and Trip Interruption/Curtailment benefits if you have a confirmed and documented diagnosis.

Cancellation Policy:


ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE!

There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance!

If the cruise is canceled by us, you will be entitled to receive an alternative sailing. Any future cruise credit will expire in one year from the date received. If you need to make any other arrangements for your credit, please contact Captain Support and they will review your reservation and requests on a case by case basis.

Cancellation policy for 2025 Groove Cruise Miami BFM/Pre-Sale Deposits Only: If you placed a BFM or Presale Deposit, they are  fully refundable until 30 days after the 2025 MIAMI Groove Cruise ship and new dates/destination are announced. If you need to cancel for any reason prior to that date, email
CaptainSupport@WhetTravel.com, and we will refund your deposit in full. Cancellation requests received 31-days or after our date announcement will be non-refundable.

Canceling your Groove Cruise: All cancellation requests must be submitted in writing. Please email
CaptainSupport@WhetTravel.com to cancel your reservations.

Travel documents needed


PASSPORT & LEGAL DOCUMENTATION

Groove Cruise Miami and Whet Travel LLC strongly recommend that all of our guests travel with a passport (valid for at least six months beyond the completion of travel). Having a valid passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation, or to fly back to the U.S. should you need to disembark the ship mid-cruise for any reason.APPLY FOR YOUR PASSPORT TODAY! The Western Hemisphere Travel Initiative (WHTI) stipulates the following information with regards to closed-loop cruises, which are sailings that originate and terminate in the same U.S. Port.

Please note that this information could change at any time without notice.U.S.

Citizens (including children) taking closed-loop cruises will be able to enter or depart the country with either a valid U.S. Passport - or - Proof of citizenship, such as an original or certified copy of his or her birth certificate (or a Consular report of Birth Abroad, or a Certificate of Naturalization), along with government issued photo identification, such as a State issued driver’s license.

Other acceptable forms of identification include: U.S. Passport Cards· Enhanced Driver's Licenses· Trusted Traveler Cards (NEXUS, SENTRI, or FAST)· Military Identification Cards (for members of the U.S. armed forces on official orders)· U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)·Please note: Baptismal papers and hospital certificates of birth are not acceptable.

Voter registration cards or Social Security cards are not considered proof of citizenship.

For more information, a complete list of WHTI-compliant documents or to obtain a passport application, visit https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative or Travel.State.Gov U.S.

Alien Residents need a valid Alien Resident Card. Non-U.S. Citizens: You will need a valid passport and, in some cases, a visa.

If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or “Green Card”) and any other documentation the countries on your itinerary require due to your alien status.

If you are not a U.S. Citizen, please contact U.S.

Immigrations at 1-800-375-5283 to be sure your identification will be satisfactory for both entry into the U.S., and for the cruise.

Citizens from the Visa Waiver Program countries will require a machine-readable passport valid for the duration of their voyage.
For more information or to obtain a passport application, visit www.travel.state.gov.

All guests must present the required documentation at embarkation.

Guests without the required documentation will be denied boarding and no refund will be issued.

Please understand that Norwegian Cruise Line will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.

REAL ID ACT: Starting in 2018, travelers from several states may not be able to use their driver’s licenses as ID to board domestic flights. Therefore, Whet Travel strongly recommends that those travelers carry a passport and use it at TSA security checkpoints.To check your state's status, and for more information, check here: https://www.tsa.gov/sites/default/files/resources/realid_factsheet.pdf

Whet Travel GCMIAMI LLC and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements.

Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call.Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.

It is YOUR responsibility to make sure you have the proper documents to board the ship.

Whet Travel GCMIAMI LLC and Groove Cruise Miami are not responsible for denied boarding due to insufficient documents.

WHY CAN'T I RECEIVE A REFUND INSTEAD OF FUTURE CRUISE CREDIT?


Our Terms and Conditions that each guest signs when booking their reservation states – ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE!

There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance! If the cruise is canceled by us, you will be entitled to receive an alternative sailing.

Please note, we do not get refunds from the cruise line, or any vendor we are working with and will continue to plan the next event so it is the best event possible.

CAN YOU GIVE YOUR ROOM TO ANOTHER PERSON?


Name changes are allowed as long as one original guest stays in the room.

The Lead Guest is not allowed to change their name within the reservation. At least one “original” and/or lead guest name must remain on the reservation.

If all original guests cancel, this is considered a full cancellation without refund, and name changes will not be allowed. An original name is one that has been added to your reservation at the time of your initial deposit or payment.

DO YOU HAVE TO BE VACCINATED?


Currently No, however captains are responsible to meet any cruise line or govt. requirements. for official policies click here.

DO YOU HAVE TO HAVE A NEGATIVE TEST BEFORE SAILING?


Currently No, however captains are responsible to meet any cruise line or govt. requirements. for official policies click here.

WHAT HAPPENS IF SOMEONE ON THE CRUISE TESTS POSITIVE?


For current protocols and updates Click Here.

Can I GO FOR FREE?


Yes. Bring some friends and you can sail for free! Click Here to sign up as an Affiliate.

HOW CAN I BE CONSIDERED AS A DJ OR PERFORMER ONBOARD?


Interested in performing as a DJ, dancer, or creative on Groove Cruise? Visit our sign-ups page to apply.

ARE THERE ADDITIONAL FEES (AKA GRATUITIES)?


Royal Caribbean Cruise Line charges a mandatory, non-refundable service fee to all passengers for tips/gratuities for ship staff. This is not included in your cruise fare.

A charge of $72.00 per guest ($18.00 per guest per day) for standard staterooms and $82.00 per guest ($20.50 per guest per day) for suites will be added to your seapass account by Royal Caribbean Cruise Line when you board the ship. This service fee is non-refundable, regardless of the reason. Service fees are subject to change.

DO I NEED TRAVEL INSURANCE?


Yes! Groove Cruise is non-refundable, regardless of the reason for cancellation. We highly recommend the purchase of Travel Guard Travel Insurance to protect you against financial loss due non-refundable costs and fees due to unexpected cancellations and travel emergencies.

For your convenience, you will be presented with your Travel Insurance options after you’ve booked your cabin.
Travel insurance also protects you against emergencies during travel, such as trip interruption, trip delay, missed/canceled flights, lost or stolen baggage/personal items, illness/injury and much more.

For a complete list of covered reasons, please contact Travel Guard directly at 1-866-375-2546.We also offer an optional Cancel for Any Reason policy that must be purchased within 14 days of your initial payment or deposit.

If you have to cancel for a non-covered reason, the Cancel for Any Reason option will reimburse you 50% of your non-refundable costs; covered reasons will receive a 100% refund.
Travel Guard will determine the amount of your refund based on the documentation you provide to them.

In the event of cancellation, you must first contact Whet Travel in writing by sending an email to CaptainSupport@WhetTravel.com. Then, you must contact Travel Guard directly to submit a claim and request a refund.To review our policy benefits, please click here: Travel Guard Travel Insurance.

For questions and to purchase travel insurance, please call Whet Travel at 877-GET-WHET (438-9438) or email CaptainSupport@WhetTravel.com

WHAT’S ALL INCLUDED IN THE PRICE?


• Your ticket to attend all 96-hours of Groove Cruise Miami 2025
• Accommodations
• Meals, including breakfast, lunch, dinner, and 24-hour room service
• Government taxes and fees

Your Groove Cruise rate does not include:

• Alcoholic beverages, specialty drinks, or bottle service
• Mandatory, non-refundable service fees are charged by the cruise line. These fees are charged to your onboard account when you board the ship.The service fees cover tips/gratuities for cabin stewards and restaurant servers. Fees vary by cruise line and sailing, and are subject to change without notice.
• Spa treatments and certain specialty exercise classes
• Laundry
• Photographs
• Casino
• Ship-to-shore phone, email, internet, fax
• Shore excursions
• Airfare
• Ground transportation to/from the Port
• Travel insurance
• Food, beverages, and transportation at off-ship events

Other optional items not limited to the above

For questions and more information, please call/text our Captain Support Specialists at 877-438-9438 or email
CaptainSupport@WhetTravel.com

DO WE OFFER PAYMENT PLANS?


There are three payment plans available for Groove Cruise Miami:

Pay in Full, Monthly Payment Plans, or Deposits + 50/50 Plan.

The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent payment dates.

There are also Uplift payment plans available where you can pay installments over a longer period of time.

I WANT MY STATEROOM TO BE CLOSE TO MY FRIENDS. HOW DO I REQUEST THAT?


You can choose and select your stateroom online. If you and your friends are booking together it should be easy to select and choose cabins near each other.

Requests to be located next to your friends should be made at the time of booking. We will do everything we can to get you as close to your friends as possible, however, the earlier you book, the easier it is to accommodate these requests.

Special requests are not guaranteed.

Please call Captain Support Specialists at 877-438-9438, or email
CaptainSupport@WhetTravel.com for assistance.

IS THERE AN AGE REQUIREMENT?


To sail on Groove Cruise, you must be 21 years of age or older.

ARE THERE ANY DISCOUNTS AVAILABLE?


5% OFF U.S. MILITARY DISCOUNT

To receive the U.S. Military Discount, please email one of the following items below to CaptainSupport@WhetTravel.com after your reservation has been confirmed:

Copy of the military LES (Leave and Earning statement) provided the social security number is blackened out.
Copy of military retirement papers (DD214 or DD256)Copy of proof of honorable discharge (Form DD214)
Proof for Cadets: A letter from their Commander or a copy of a military pay stub, provided the social security number is blackened out.

*Discount will be applied after verification is emailed to
CaptainSupport@WhetTravel.com.*Applies to active and retired U.S. Military only.


5% OFF EMERGENCY RESPONDERS DISCOUNT:

If you are an active, retired, or first responder (including EMS, Law Enforcement, and Fire Department), you are eligible to receive a 5% discount off your rate before taxes.

To receive this discount, please email one of the following items to
captainsupport@whettravel.com:
Employee or volunteer badge showing your full namePaystub less than 60 days oldSigned affidavit from first responder agency

(Please blacken out anything showing your social security number or any other financial details)*discount only for person who is ER (can be offered to spouse/partners if in same room)

* Emergency Responder discount is not combinable with the paid in full discount
*
*All discounts are limited and subject to change without notice.

FEMALE FOURSOME DISCOUNT – SAVE $44 PER PERSON
FEMALE FIVESOME DISCOUNT – SAVE $55 PER PERSON
FEMALE SEXTUPLE DISCOUNT – SAVE $66 PER PERSON

See Pricing Page for more details.